FAQ

Q. Once I place my order how long does it take to produce my program?

A. Usually it takes 5-7 dasy to produce your first program. Once we get the information for the script, it takes 1-2 days to create a first draft which is faxed or emailed to you for your approval. Upon approval of the script, please allow 3-5 days for the production of your program.

Q. Who are your voice talent?

A. We offer the finest male and female professional voice talent in the country. Each can be heard on the radio or TV each day. Hispanic, British and other languages and accents are also available. You can select the voice you want on your program by listening to our demo CD or logging onto our website www.adhold.com.

Q. How long is a typical Ad-Hold program?

A. Our programs are normally 4-6 minutes long and consist of 8-10 professionally written and narrated messages mixed with licensed background music.

Q. Is it really illegal to play the radio or store bought CD's to callers on-hold.

A. Yes it sure is. On-Hold music is considered commercial broadcast and you are required to purchase a license through ASCAP or BMI in order to play an artists music to callers on-hold. Our music at Ad-Hold is produced from various independent music production companies and the Ad-Hold fees cover the music broadcast rights for one year and must be renewed each year thereafter. The fees you pay Ad-Hold are a fraction of the cost charged by the music licensing authorities ASCAP and BMI. We offer an extensive variety of music styles from smooth jazz to classical to instrumental country to Latin and Reggae.

Q. How does the Ad-Hold system connect to my phone system?

A. Most business phone systems have a music on-hold input connection on the systems control unit usually located in a phone room or utility closet. The Ad-Hold player, either a standard CD player or Digital On-Hold player easily connects to this music on-hold input. Normally a phone service technician is not required.

Q. What if I do not have a business phone system? Can I still use Ad-Hold?

A. Yes, we have various message on-hold adapters available that allow 1-4 line phones that just plug into a normal wall, like your home phone, to play music on-hold. Now phones bought at Office Depot, Radio Shack, Staples, Office Max, Best Buy, etc can now be outfitted to play music on-hold.

Q. What happens if I do not like my Ad-Hold program after it is produced?

A. We offer a 100% customer satisfaction guarantee. If you have approved the script, selected the voice and music, and you are still not completely satisfied, let us know what your concerns are and we'll make it right. We are always careful in making sure that the script is approved before we produce it.

Q. How long is the agreement?

A. We offer one and two year agreements. The fees you pay cover the production costs and music licensing fees of the program for one year after the date of installation. As mentioned above, music on-hold is considered commercial broadcast and music licensing must be kept current each year. There are several renewal options available to you. Please ask your sales consultant for details.

Q. What makes Ad-Hold Different?

A. Our voice talent, scriptwriting and music is second to none. Moreover we create programs your callers will want to listen to not tune out. You can really hear the difference. Your group of messages will be strategically written to accomplish your goals for the program. Remember, an effective on-hold script will enhance image, increase awareness of your products and services and influence buying behavior resulting in an increase in sales for your business.